How do we guarantee your satisfaction?  By giving you every opportunity to provide feedback on the service we are performing. Feedback from you is gathered by:

•          Conducting post-installation surveys to ensure that you were delivered what you were promised and feel completely comfortable with your experience with Cowan's Retail Systems.

•          Rewarding Installers when they receive a letter of satisfaction from you after the installation of your system.

•          Measuring and rewarding each employee on the basis of how well they are rated by you, the customer.

•          Making every effort to resolve any outstanding issues the same day the issue is brought to our attention.

 

 

MISSION STATEMENT

  

Cowan’s Retail Systems is the premier provider of transaction level technology and POS systems; our goal is to perpetuate a tradition of integrity and customer service that assists our clients in achieving their professional goals.

 

CORE VALUES

 

By contributing to the business community through superior products and exceptional customer services.

 

By consistently exceeding our customers expectations.

 

By being willing to always help the other person.

 

By possessing a strong commitment to our families and our community.

 

By being committed to our company through the growth of each individual employee.