Per Incident Technical Support is ideal for customers who have not signed an annual support contract but still need technical help. The Per Incident Technical Support can also be used if requested service is not covered under a customers’ existing support contract. Costs include travel fees , hourly labor charges and replacement parts.
HIGHLIGHTS –
· No commitment necessary.
· It’s easy to move from this level of support to one of our agreements if the demands of your business show that to be necessary.
WHO IS THIS FOR –
· If you are unsure of what your IT needs will be, this is a means by which to monitor your expenses by incident.
PHONE SUPPORT RATES –
· REGULAR HOURS, Monday – Saturday, 8am to 5pm
o up to 15 minutes $49.00
o 15- 30 minutes $79.00
o over 30 minutes $149.00
o over 60 minutes $149.00/hour
· OFF HOURS, Nights, all day Sunday and all day holidays
o up to 30 minutes $79.00
o over 30 minutes $149.00
o over 60 minutes $149.00/hour
ON SITE SUPPORT RATES –
· TRAVEL COST (FOR REGULAR, NIGHT & PREMIUM HOURS)
o Zone 1: 0 – 25 miles $49.00
o Zone 2: 26 – 75 miles $69.00
o Zone 2: 75 + miles $0.99 per mile, round trip
· REGULAR HOURS, Monday – Saturday, 8am to 5pm
o one hour minimum, plus parts costs $149.00 per hour
· NIGHT HOURS, Monday – Saturday, 5pm to 1am
o one hour minimum, plus parts costs $199.00 per hour
· PREMIUM HOURS, All day Sunday, all day holidays and overnight (1am to 8 am)
o one hour minimum, plus parts costs $249.00 per hour
· Electronic Cash Register Repair (ECR), Monday – Saturday, 8am to 5pm only
(Tec, JCM, Sanyo)
o half hour minimum, plus parts costs $95.00 per hour
